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Mobile Marketing

By signing up for the Cloud9linens Stores (collectively, “Cloud9linens”, “us” “we”, “our”) Text Message Program (the “Program”), you agree to these terms and conditions (“Program Terms”) and our general Terms of Use (which include mandatory arbitration of disputes, waiver of class action rights, limitations on your rights and remedies, and limitations on our liability). You further consent to our privacy practices as described in our Privacy Notice.

You authorize Cloud9linens to send, to the mobile phone number you used to opt in via short code or that you otherwise provided to us, promotional and other text messages, including messages sent using an autodialer. Your consent to receive auto-dialed text messages shall not be interpreted to suggest or imply that any or all Program messages are sent using an autodialer/automatic telephone dialing system.

You understand that message and data rates may apply and your carrier may charge you or deduct usage credit from your account when you text us or we text you. Cloud9linens will not be liable for any delays or failures in your receipt of any mobile messages connected with the Program. Delivery of mobile messages is subject to effective transmission from your carrier.

No purchase is necessary to participate in the Program, and you are not required to accept these Program Terms as a condition of purchasing any property, goods, or services. If you do agree to the Program Terms, you consent to receiving recurring promotional Program texts each month, plus additional non-promotional texts. Cloud9linens reserves the right to alter Program message frequency.

If at any time, you intend to stop using the mobile telephone number that you provided to sign up for the Program, including by canceling your service plan or selling or transferring the phone number to another party, you agree that you will opt out of the Program prior to ending your use of the mobile telephone number.

You can unsubscribe from the Program by texting “STOP” to the Program short code or as a reply to a Program message you receive. You hereby consent to receive a text message confirming that you have unsubscribed, as well as other non-promotional text messages. To the extent you subscribe to more than one Cloud9linens text message program, you must unsubscribe from each program separately.

You represent and warrant that you are the age of majority where you reside.

The Program may not be available in all areas or supported by all carriers or all devices. Check with your carrier for details. Carriers are not liable for delayed or undelivered messages.